Frequently Asked Questions
Everything you need to know about your Harlequins Rugby Shop order.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return or exchange my kit if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn items with original tags. Please note that personalized jerseys with custom names or numbers cannot be returned or exchanged unless they are faulty.
Are the jerseys sold here the same as those worn by the players?
We offer both 'Authentic' and 'Replica' versions. Authentic jerseys feature the exact technical specifications and athletic fit worn on the pitch, while Replica jerseys offer a more relaxed fit for supporters.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for a secure and fast checkout experience.
How do I care for my rugby jersey to ensure it lasts?
To preserve the fabric and printed sponsor logos, we recommend washing your jersey inside out at 30°C. Avoid fabric softeners and do not tumble dry; air drying is best for high-performance sports apparel.
Do you offer discounts for local rugby clubs or bulk orders?
We do! For bulk team orders or grassroots club partnerships, please contact our dedicated sales team through our 'Corporate & Club' inquiry form for special pricing.